This Privacy Policy explains how Kubbi Imports Ltd ("Kubbi", "we", "us", "our") collects, uses, stores, and protects your personal information when you visit kubbi.co.uk, place an order, or interact with us in any way. It also explains your rights under UK data protection law and how to exercise them.
This policy applies alongside our Returns Policy, Refund Policy, Warranty Policy, and Shipping Policy. By using our website or buying from us, you agree to the practices described below.
For the purposes of UK GDPR and the Data Protection Act 2018, the data controller for your personal information is:
Kubbi Imports Ltd
Carryduff
Northern Ireland
United Kingdom
Email: support@kubbi.co.uk
If you have any questions about this policy or how your personal information is handled, please contact us at the email address above.
We collect the following types of personal information:
Identity and contact information. Your name, email address, phone number, billing address, and delivery address. We collect this when you create an account or place an order.
Order and transaction information. The products you have purchased, order number, order value, payment method used, refund history, and warranty claims. We do not store full payment card details — these are handled securely by our payment processors.
Customer service information. Records of your interactions with our customer service team, including emails, messages, photographs, and videos you send us as part of a warranty or returns claim.
Website usage information. Your IP address, browser type, device type, pages visited, time spent on pages, and how you arrived at our site. This is collected automatically through cookies and similar technologies.
Marketing information. Your marketing preferences and your engagement with our emails and advertising (such as whether you opened them or clicked through).
We do not knowingly collect personal information from children under 13. Parents should buy on behalf of any child under that age.
We use your personal information for the following purposes, each with a clear legal basis under UK GDPR:
To fulfil your order. Processing payments, dispatching products, arranging delivery, and providing customer service. Legal basis: performance of a contract.
To process warranty claims and returns. Assessing claims, sending replacement parts, arranging returns, and processing refunds. Legal basis: performance of a contract.
To comply with our legal obligations. Keeping records for tax and accounting purposes, meeting product safety obligations, and responding to lawful requests from authorities. Legal basis: legal obligation.
To send marketing communications. Sending emails, SMS, and personalised advertising about our products, sales, and new launches. You can opt out at any time. Legal basis: consent (for new subscribers) and legitimate interests (for existing customers under the PECR soft opt-in rules).
To improve our website and services. Analysing how customers use our site, testing new features, and improving the customer experience. Legal basis: legitimate interests.
To prevent fraud and protect our business. Identifying suspicious transactions, preventing chargebacks, and protecting against misuse. Legal basis: legitimate interests.
We share your personal information only with third parties who help us deliver our products and services. We never sell your data to third parties.
Categories of recipients include:
Payment processors. Shopify Payments, Klarna, and Clearpay process payments on our behalf. They handle your card and payment details securely and have their own privacy policies.
Couriers. DX Network Services and AIT Worldwide receive your name, delivery address, and phone number to deliver your order.
Customer service platform. Gorgias hosts our customer service system. Your email and message history are stored within it.
Order tracking. Track123 provides our order tracking page. Your order number and tracking number are shared with this service.
Email and marketing platforms. Our email service provider handles transactional emails (order confirmations, dispatch notifications) and, where you have opted in, marketing emails.
Analytics and advertising platforms. Google and Meta (Facebook and Instagram) receive limited information through cookies and pixels to help us measure website performance and target relevant advertising.
Review platforms. Trustpilot may contact you on our behalf to invite a review, using only your name, email address, and order details.
Accounting and professional advisers. Where required for record-keeping or to receive legal or financial advice.
Government and regulatory bodies. Where we are legally obliged to share information (for example, HMRC for tax purposes or Trading Standards in product safety matters).
Each of these recipients is bound by contract or by law to protect your personal information.
Some of the service providers we use (such as Shopify, Google, and Meta) are based outside the UK, primarily in the United States or the European Union.
Where we transfer personal information outside the UK, we ensure appropriate safeguards are in place. This includes:
You can request a copy of the safeguards we have in place by emailing support@kubbi.co.uk.
We retain personal information only for as long as is necessary for the purposes set out in this policy and to comply with our legal obligations.
Order records. Retained for 6 years after the order is completed, in line with HMRC and Companies Act requirements.
Customer service records. Retained for up to 5 years.
Marketing data. If you are subscribed to our marketing communications, we retain your preferences until you withdraw consent or unsubscribe. We may keep a suppression record indefinitely to ensure we do not contact you again.
Warranty claim records. Retained for the duration of your warranty period plus 6 years, to enable us to handle any related disputes or product safety matters.
Website analytics. Anonymised or aggregated analytics data may be retained indefinitely. Identifiable analytics data is typically retained for up to 26 months.
When personal information is no longer needed, we securely delete or anonymise it.
You have the following rights in relation to your personal information:
Right of access. The right to request a copy of the personal information we hold about you.
Right to rectification. The right to ask us to correct any inaccurate or incomplete information.
Right to erasure ("right to be forgotten"). The right to ask us to delete your personal information in certain circumstances.
Right to restrict processing. The right to ask us to limit how we use your information in certain circumstances.
Right to data portability. The right to receive a copy of your information in a structured, commonly used format so you can transfer it to another service.
Right to object. The right to object to processing based on our legitimate interests, including direct marketing.
Right to withdraw consent. Where we rely on consent (for example, marketing emails), you can withdraw it at any time.
To exercise any of these rights, please email support@kubbi.co.uk. We will respond within one month. You will not need to pay a fee unless your request is unfounded, repetitive, or excessive.
We use cookies and similar technologies on our website. Cookies are small files stored on your device that help websites function correctly and provide a better user experience.
We use the following categories of cookies:
Strictly necessary cookies. These are essential for the website to function (for example, keeping items in your basket and processing your order). They cannot be turned off.
Performance and analytics cookies. These help us understand how visitors use our site so we can improve it. Set only with your consent.
Marketing and advertising cookies. These help us show you relevant ads on other websites and measure ad performance. Set only with your consent.
You can manage your cookie preferences via the cookie banner that appears on your first visit, or by adjusting your browser settings. Note that disabling some cookies may affect how the website functions.
If you have bought a product from us or signed up to our newsletter, we may send you marketing emails about our products, sales, and new launches.
You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing support@kubbi.co.uk.
Unsubscribing from marketing emails will not stop you receiving transactional emails (order confirmations, dispatch notifications, warranty claim updates) — these are necessary for us to fulfil your order.
Although our products are designed for children, our website and services are intended for use by adults aged 18 or over. We do not knowingly collect personal information directly from children under 13.
If you are a parent or guardian and believe your child has provided personal information to us, please contact support@kubbi.co.uk and we will delete it promptly.
We take the security of your personal information seriously. We use industry-standard measures to protect your data, including:
No system is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify you and the Information Commissioner's Office within 72 hours where required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or the law. The "last updated" date at the bottom of this page will show when it was most recently changed.
Significant changes will be communicated to you by email or via a notice on our website. Please review this policy periodically.
If you have any concerns about how we handle your personal information, please contact us first at support@kubbi.co.uk so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority on data protection:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk
Helpline: 0303 123 1113
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.
Email: support@kubbi.co.uk
Web: kubbi.co.uk
Address: Kubbi Imports Ltd, Carryduff, Northern Ireland
Last updated: 19 May 2026
